Warranty, Returns & Exchanges, Payments
All Golden String products have been individually crafted to our demanding quality standards. We provide a lifetime warranty against imperfections in design and craftsmanship with an option to renew on an unlimited basis, provided that the item is inspected annually.
RETURNS & EXCHANGES
If you are not satisfied with your purchase, you may exchange the item(s) within 14 days of the arrival date of your order. Each item must be returned in the same condition as it was received, unworn and undamaged. We cannot accept it otherwise. To return your item(s), you must call Golden String at 213-614-0133 for a Return Merchandise Authorization (RMA) number and shipping details.
All returns must be addressed in the following manner:
601 S. Hill Street., #D1
Los Angeles, CA 90014
Shipped items must be returned to us via US Postal registered and insured mail. Insure package for the full value of your purchase. Clearly mark the RMA number on the outside of the box. Upon inspection of your undamaged returned item(s), a full credit will be issued either as a credit towards another purchase or a company check. Refunds will not be given as credit on credit cards. Your refund will not include the cost of shipping.
Personalized items cannot be returned
Golden String is located in Los Angeles, California. We are required to collect sales tax for items purchased and delivered within California. We do not collect sales tax for items that are purchased and shipped outside of California.
However, if sales, excise or use tax apply in your state, it is your responsibility to contact your local tax authority and inquire about the possible tax liabilities.
For your convenience, we offer the following payment methods:
* Credit cards: Visa, MasterCard, Discover, American Express and PayPal, Zelle
For further questions please email us at or call 213-614-0133